They could solve a very complex problem without much reference.

SOLUTION

How did you select this vendor?

We searched for very long to get the right vendor. With UX Design Studio we felt comfortable as they could predict the timeline for the job. This solved a huge issue as we had a limited budget to spare at that moment.

Describe the project in detail and walk through the stages of the project.

The team leaped what we had in our minds. They translated the vision to execution without much help, which is incredible. At the start, they presented a flow chart and then implemented it into the design. From the beginning, their output surprised us and we could visualize the sketchy thoughts we had. They understood the foundation of the project very well. They didn't compromise on the tenents rather built it further.

At every stage, they were ready to improvise, take our feedback. They further researched and took it to a different level.

How many resources from the vendor's team worked with you, and what were their positions?

It was a two-member team. UX and UI. They were mid-level professionals but never ran out of steam. The lead was always available and had corrected us when we went wrong.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are pleased with the outcome. We haven't found anyone who had an issue with navigation, accessibility, or useability.

How effective was the workflow between your team and theirs?

The team was prompt with feedback. Took all our feedback positively and improved on it. They never ran out of steam. They used to meet every day and share what they achieved. They also knew to say no - which is very important.

What did you find most impressive or unique about this company?

Their UX blew us. They could solve a very complex problem without much reference.

Are there any areas for improvement or something they could have done differently?

Not anything specific.