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The Pitfalls of Over-Engineering: Maintaining Simplicity in Complex SaaS Products
Over-engineering driven by unchecked feature creep is a leading, underdiagnosed cause of SaaS user churn. It breaks down how complexity accumulates gradually through cluttered settings, redundant workflows, and edge-case features, and why removing features requires more discipline than adding them. It closes with a five-point framework (protecting the core job, treating additions as subtraction candidates, validating with data, designing for median users, and regular pruning) that SaaS teams can use to maintain simplicity as products scale, positioning purposeful design as a retention strategy rather than a cosmetic choice.
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